Terms of Service
Version 2.0 · effective 29 August 2026. This English text is the governing version; translations are provided for convenience only.
1. Who we are
Operator: TenetBuy, a sole trader (self-employed entrepreneur) registered in the Czech Republic.
Business ID (IČO) and registered address: available on request at support@tenetbuy.com and stated on every invoice
E-mail: support@tenetbuy.com | Phone: +420 606 385 024 | Telegram: @tenet_com
Website: https://tenetbuy.com (the “Website”)
These Terms of Service (the “Terms”) govern every purchase made on the Website. By creating an account, placing an order or ticking the consent box at checkout you confirm that you have read and accepted these Terms, the Refund & Delivery Policy and the Privacy Policy.
2. What we sell
2.1. We sell digital content: access credentials (login, password and, where stated, the linked e-mail account) to pre-existing game accounts for titles such as Fortnite, Brawl Stars, Roblox, Steam or Valorant, together with the in-game items described on the product page. Nothing is shipped physically.
2.2. Each product page states exactly what is included: the type of access (“Full Access”, “Mail Access”, “Not Full Access”), the number or range of skins/items, the platform and any region or age restrictions. Please read the description before ordering — it forms part of the contract and is the benchmark for whether the account is “as described”.
2.3. Random products (“Mythic Random”, “Epic Random”, “from 25 to 150 skins” etc.) guarantee only the stated minimum and category; the exact items are random by nature.
2.4. TenetBuy is an independent marketplace and is not affiliated with, endorsed by or sponsored by Epic Games, Supercell, Roblox Corporation, Valve, Riot Games or any other publisher. All game names and trademarks belong to their owners.
2.5. You acknowledge that game publishers apply their own terms to their accounts and may restrict, suspend or reclaim accounts that breach those terms. We describe honestly what you receive and how to secure it, but we cannot control or guarantee the future decisions of a publisher. This risk is disclosed to you before purchase and is priced into our products.
3. Who can order
3.1. You must be at least 18 years old, or at least 16 with the consent of a parent or guardian who accepts these Terms on your behalf.
3.2. You must register with a valid e-mail address you control. The order chat and the e-mail you provide are our official channels for delivering credentials and for support.
3.3. You may not use the Website for fraud, money laundering, resale of stolen payment instruments or any unlawful purpose. We may refuse or cancel orders that show signs of fraud.
4. Ordering, prices and payment
4.1. Prices are shown in euro (EUR). We operate under the Czech small-business regime and do not add VAT to our prices unless stated otherwise on the invoice.
4.2. Card payments (Stripe): a payment-processing fee of 1.5 % + €0.25 is added and shown to you on the payment page before you confirm. Cryptocurrency (Cryptomus): the amount and any network fee are shown by the payment gateway before you send funds.
4.3. The contract is concluded when your payment is confirmed by the payment provider. You receive an order confirmation by e-mail and in your account. Orders that remain unpaid for 2 hours are cancelled automatically.
4.4. Payments are processed by Stripe Payments Europe Ltd. and Cryptomus; we never see or store your full card number.
5. Delivery
5.1. Delivery is electronic only. Credentials are posted in the order chat in your account (Orders → Chat) and a notification is sent to your e-mail. Typical delivery time is 1–3 hours after payment confirmation (often faster during the day); the maximum is 24 hours. If nothing has been delivered after 24 hours you may cancel the order and receive a full refund.
5.2. Delivery is deemed completed at the moment the credentials are made available in the order chat. From that moment the account is in your exclusive control.
5.3. You must, within 48 hours of delivery, log in, check that the account matches the description and secure it by following our instructions (change the password, replace the e-mail, enable two-factor authentication where the platform allows it). Until you have done so you must not use the account for competitive play, purchases or transfers.
5.4. Any problem with logging in or any discrepancy with the description must be reported in the order chat within 48 hours of delivery, with screenshots or a short video. We will provide a replacement of equal or higher value, or a refund where a replacement is not possible.
6. Right of withdrawal and its loss (EU consumers)
6.1. As a consumer in the EU you normally have 14 days to withdraw from a distance contract without giving reasons (Directive 2011/83/EU; § 1829 of the Czech Civil Code).
6.2. For digital content that is not supplied on a tangible medium, this right is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal (Article 16(m) of Directive 2011/83/EU; § 1837(l) of the Czech Civil Code).
6.3. By ticking the consent box at checkout you expressly request that we deliver the digital content immediately after payment and you acknowledge that you lose your right of withdrawal as soon as delivery begins. We record the time, IP address and browser of this consent together with your order and, for card payments, Stripe records your acceptance of these Terms as well.
6.4. You may still cancel free of charge at any time before the credentials are delivered (e.g. while the order is pending).
6.5. Model withdrawal form (usable only before delivery): send an e-mail to support@tenetbuy.com stating “I hereby withdraw from my contract for order #…”, your name and e-mail.
7. Legal guarantee of conformity
7.1. Independently of Section 6, you have the statutory rights under Directive (EU) 2019/770 and § 2389a et seq. of the Czech Civil Code if the digital content does not conform to the contract (e.g. the credentials do not work, the account lacks items that the description promised). These rights last two years from delivery and cannot be excluded by these Terms.
7.2. Remedies are applied in this order: (a) bringing the content into conformity — in practice a replacement account of equal or higher value; (b) if that is impossible or fails, a proportionate price reduction or termination of the contract with a refund.
7.3. The guarantee does not cover problems caused by you or by third parties after delivery, in particular: failure to secure the account within 48 hours; sharing credentials; use of cheats, exploits, refunds abuse or other breaches of the publisher’s rules; changes you made to the account; loss of access because you forgot the new credentials; or restrictions that were disclosed in the product description (region, platform, access type).
8. Refunds — summary
The full policy is at /refund-policy. In short:
- Refunded in full: nothing delivered within 24 hours; you cancelled before delivery; the account does not work and we could not replace it within 48 hours of your report; a material discrepancy with the description that we could not remedy.
- Not refunded: change of mind after delivery; the account works and matches the description; you did not report an issue within 48 hours; problems caused by your own actions or breaches of publisher rules; random-product outcomes within the stated range.
- Refunds go back to the original payment method within 5–10 business days (cards) or to the wallet you specify (crypto). Payment-processing and network fees are non-refundable where the refund is caused by your cancellation.
9. Chargebacks and payment disputes
9.1. If you have any problem, contact us first through the order chat or support@tenetbuy.com. We answer within 24 hours and resolve legitimate issues faster than any bank can.
9.2. Opening a card dispute (“chargeback”) for an order that has been delivered, without first giving us the chance to resolve it, is a breach of these Terms. We will contest such disputes with our records: the product description you saw, your consent record (time, IP, browser), Stripe’s record of your acceptance of these Terms, the order chat transcript with the delivery time-stamp, your login activity and our support correspondence.
9.3. Where a chargeback is found to be unjustified we may suspend your account, cancel pending orders and recover the disputed amount, the dispute fee charged by the payment provider and our reasonable costs.
10. Your account and conduct on the Website
10.1. Keep your login details confidential; you are responsible for activity under your account.
10.2. You may not: resell accounts obtained here as “new” while misrepresenting their origin; attempt to obtain refunds for accounts you continue to use; upload malicious files in the chat; harass our staff; scrape the Website; or otherwise interfere with its operation.
10.3. We may suspend or terminate accounts that breach these Terms. Paid orders already delivered are unaffected.
11. Reviews and user content
By posting a review or message you grant us a non-exclusive licence to display it on the Website. We may remove content that is unlawful, offensive or unrelated to a purchase.
12. Intellectual property
The Website, its design, texts and code belong to TenetBuy. Game titles, logos and artwork belong to their respective publishers and are used solely to identify the products.
13. Liability
13.1. We are liable for damage caused by our intentional or grossly negligent breach and for anything that cannot be limited under mandatory law (including your statutory consumer rights).
13.2. In all other cases our liability for a given order is limited to the price you paid for that order. We are not liable for indirect losses, lost in-game progress, or actions taken by publishers under their own terms.
13.3. We are not liable for delays caused by events outside our reasonable control (payment-provider outages, platform maintenance, force majeure).
14. Personal data
We process your data as described in the Privacy Policy. Chat transcripts, consent records and delivery logs are kept as evidence of contract performance for as long as claims can be raised.
15. Complaints and alternative dispute resolution
15.1. Complaints can be raised in the order chat or at support@tenetbuy.com. We confirm receipt immediately and decide within 30 days at the latest (usually within 48 hours).
15.2. If you are a consumer and we cannot resolve your complaint, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, Štěpánská 567/15, 120 00 Praha 2, www.coi.cz, ADR: adr.coi.cz). Consumers resident in another EU country may also contact the consumer body of their own country or the European Consumer Centre Network (eccnet.eu), which helps with cross-border complaints free of charge. (The former EU online dispute resolution platform was discontinued in July 2025.)
16. Governing law and language
16.1. These Terms are governed by the law of the Czech Republic. If you are a consumer resident in another EU member state, you keep the protection of the mandatory consumer provisions of your own country.
16.2. Courts of the Czech Republic have jurisdiction, without prejudice to a consumer’s right to sue or be sued in the courts of their country of residence.
16.3. English is the contract language. Translations shown on the Website are for information; in case of conflict this English version prevails.
17. Changes to these Terms
We may update these Terms for legal, technical or commercial reasons. The version in force at the time of your order applies to that order; the version number and date are recorded with every order. Material changes are announced on the Website at least 14 days in advance.