Help & Support

How to reach us

💬 Order chat – the fastest way for anything about a specific order: Orders → Chat in your account. Our team sees new messages instantly.
📩 E-mail: support@tenetbuy.com
📱 Telegram: @tenet_com
📷 Instagram: @tenet.game

We answer within 24 hours, usually within minutes during the day (Central European Time).

Your order appears under Orders with the status “Paid”.
Usually within 1–3 hours (24 hours at most) the credentials are posted in the order chat; you also get an e-mail.
Log in, check the account against the product description and secure it within 48 hours using the guide below.

Full Access – you receive the game login and the linked e-mail. Change the e-mail password first, then the game password, then enable two-factor authentication in the game settings.
Mail Access – you receive the linked e-mail; use “Forgot password” in the game to set your own password, then enable two-factor authentication.
Not Full Access – you receive the game login only. Change the password immediately. The original e-mail stays with the previous owner, so treat the account as a play-only account; this is stated in the price.
Never share the credentials, do not use cheats and do not request refunds from the game store for items already on the account – publishers ban accounts for this.

Cannot log in / wrong credentials: write in the order chat within 48 hours with a screenshot of the error. We replace the account or refund you.
Account differs from the description: send a screenshot of the locker/inventory; we replace it, reduce the price or refund, your choice where the difference is material.
Payment taken but order still “Awaiting confirmation”: card payments usually confirm within a minute, crypto within 10–30 minutes. If it takes longer, send the payment receipt in the chat and we will confirm manually.
Cancelled by accident / want to cancel: you can cancel free of charge at any time before delivery.