FAQ

Short answers to the questions we get most often. Anything else — write to support@tenetbuy.com or in your order chat.

Buying

What exactly am I buying?

Access to a pre-existing game account (Fortnite, Brawl Stars, Roblox, Steam, Valorant…) with the items listed on the product page. Each page states the access type — Full Access (game login + the linked e-mail), Mail Access (the linked e-mail, you reset the game password yourself) or Not Full Access (game login only) — plus the number or range of skins, the platform and any region limits. Please read it before ordering; it is the benchmark for "as described".

What does "Random" mean?

Products like Mythic Random or "from 25 to 150 skins" guarantee only the stated minimum and category. The exact skins are random — that is what makes them cheaper than a specific account.

Do I need an account on TeNET?

Yes. Credentials are delivered in the order chat inside your TeNET account, so we need a login to hand them to the right person. Registration takes a minute; you can also sign in with Google.

Can I buy from my country?

We sell to customers across Europe and beyond. Publisher-side region restrictions, where relevant, are mentioned on the product page.

Which languages does the site support?

The store works in English, German, French, Italian, Spanish, Polish, Portuguese and more — switch with the language menu at the top. Support answers in English; write in your language if you prefer, we manage.

Payment

How can I pay?

By card via Stripe (Visa, Mastercard, Apple Pay / Google Pay where available) or with cryptocurrency via Cryptomus (BTC, USDT, ETH, LTC and others). Card payments confirm within a minute; crypto after the network confirmations required by the gateway, usually 10–30 minutes.

Is the amount on the payment page different from the cart?

The payment page shows the final amount including any payment-processing fee. The fee is shown before you confirm.

I paid but the order still says "Awaiting confirmation".

Give it a few minutes for cards and up to 30 minutes for crypto. If nothing changes, send the payment receipt in the order chat and we will confirm the order manually.

My order was cancelled — why?

Orders that stay unpaid are cancelled automatically after a while. Simply place a new order; nothing was charged.

Delivery

How and when do I get the account?

The credentials are posted in the order chat (Orders → Chat) and you get an e-mail notification. Usually this takes about an hour, often much less; the maximum is 24 hours. The chat shows the live status of your order: paid → finding your account → almost ready → delivered.

What should I do right after delivery?

Within 48 hours: log in, check the account against the description, then secure it — change the password, replace the linked e-mail (Full / Mail Access) and enable two-factor authentication. The order chat contains the step-by-step guide. Until then, avoid in-game purchases, trades and competitive matches.

Can I change the password and e-mail?

Full Access and Mail Access — yes, and you should, immediately. Not Full Access — you can change the game password, but the original e-mail stays with the previous owner; treat such accounts as play-only (that is why they cost less).

Warranty and refunds

Is there a warranty?

Yes. Report any problem in the order chat within 48 hours of delivery with a screenshot or short video: we replace the account with one of equal or higher value, or refund you if a replacement is not possible. Your two-year statutory guarantee for non-conformity under EU law remains in force in every case. Details: Refund & Delivery Policy.

Can I get a refund?

Yes when nothing was delivered within 24 hours, when you cancel before delivery, when the credentials don't work and we cannot replace them within 48 hours of your report, or when the account materially differs from the description. No when you simply changed your mind after receiving working credentials, when a random product delivered items within the stated range, or when the problem was caused by your own actions (sharing the account, cheats, not securing it in time). By ticking the box at checkout you requested immediate delivery of digital content and acknowledged that this ends the 14-day withdrawal right — that is EU law for digital goods.

My account stopped working after a few days.

Write in the order chat with screenshots. If the account was secured as instructed and the issue is not caused by a breach of the game's rules, we investigate and help; within the warranty rules we replace or refund.

Should I open a dispute with my bank?

Please write to us first — we solve legitimate problems faster than any bank. A chargeback filed for a delivered order without contacting us is contested with our delivery records.

Account safety

Is buying an account safe?

We sell only accounts we have verified, we describe honestly what you get, and we stay in the order chat after delivery. Note that game publishers apply their own terms to accounts; we disclose this before purchase and it is priced into our offers.

I am not receiving the verification e-mail.

Check the spam folder and request the code again. If it still doesn't arrive, write to support@tenetbuy.com from the same address and we will verify you manually.

How do I contact support?

Order chat for anything about a specific order, support@tenetbuy.com, or Telegram @tenet_com. We reply within 24 hours, usually within the hour between 9 and 23 CET.