FAQ ⭐

What is Tenet?

Tenet is a store for gaming accounts and digital goods. We help you quickly and safely purchase accounts, subscriptions, and items for popular games.

 

⭐ Do I need to register to make a purchase?

No. The shopping cart is available without registration. You only need to log in to receive your data after payment and view your order history. 

 

⭐ Can I buy from my country?

Yes, the site works worldwide. Just choose a convenient payment method on the checkout page. 

 

💳 Payment and guarantees

💰 How does payment work?

We are currently operating in temporary manual mode: Place your order and view the payment details. Pay using any convenient method. Click the “I have paid” button. The administrator will verify the payment and issue the goods. 

 

💰 I paid, but I didn't receive anything.

 What should I do? Check your email and personal account. If there is no information, write to support, indicate the order number, and attach the receipt. We will check and help you.

 

💰 Is there a warranty for accounts?

Yes. We guarantee that the data is working and corresponds to the product description. If something is wrong, we will help resolve the issue. 

 

💰 Can I get a refund?

 A refund is possible if the service has not been provided. If the product has already been delivered, a replacement is usually offered.

 

🔐 Accounts and security

🛡 How will I receive the data after purchase?

 After payment confirmation, the data will appear: — in your personal account; — in your email.

 

🛡 Can I change the password/email address for the account I purchased?

Only if the product description states that this is permitted. If it is prohibited, it is better not to change anything.

 

🛡 My account has stopped working. What should I do?

Write to support and attach screenshots. We will check and find a solution. 

 

🛠 Support

🧩 I am not receiving the code in my email.

Check your spam folder and request the code again. If that does not help, contact support.

 

🧩 The website is displaying a different language/currency.

The language and currency are determined by your IP address, but you can always change them manually in the top menu. 

 

🧩 How can I contact support? Through the “Help” section on the website or on Telegram.

 Please provide your email address, order number, and a brief description of the problem so we can help you faster.